System improvement indicators
Vitalité Health Network regularly publishes its system improvement indicators to keep the public informed about the progress made in various sectors. These indicators help track results, recognize successes and identify areas for improvement.
System improvement indicators are published quarterly on our website. For each priority, you can find:
- the measure used to compare our results;
- the target we have set;
- the results obtained;
- the trend over time.
By sharing these results every quarter, we are affirming our resolve to act with openness and transparency. It is also a way of demonstrating our commitment to doing better, for you and with you.
Current-year target
Primary Health Care
Access to local family health teams
Appointment for minor emergency
within 48 hours or less
Regular appointment within 5 days
Temps d'attente pour obtenir un rendez-vous urgent mineur avec une équipe locale de santé familiale
* Mesuré à partir du 3e rendez-vous urgent mineur disponible à l’horaire
Patients connected to a health care provider in the territory served by Vitalité Health Network
* Family physician or nurse practitioner
Addiction and Mental Health Services
Wait time for...
Acces to therapy, one session at a time (appointment with a health care professional for rapid psychological support)
a child or youth to recieve specialized mental health or addiction treatment services (after a request for services)
The wait time is the median number of days between the request and the appointment: 50% of patients waited less than this amount of time, and 50% waited longer.
High-Performing Hospitals
Access to emergency services
Condition requiring resuscitation and/or presenting an immediate threat to life (triage level 1)
Very urgent condition with a high risk of rapid deterioration (triage level 2)
Wait time to triage
Wait time to see doctor
Urgent condition that is stable but requires rapid assessment (triage level 3)
Wait time to triage
Wait time to see doctor
Time patients wait for an appropriate hospital bed after being admitted from the Emergency Department
The wait time represents the median number of days between the request and the appointment—50% of patients waited fewer days, while 50% waited longer.
Access to surgery
Wait time between the referral for an orthopedic consultation and the patient’s first appointment with the specialist
* Preliminary result – This indicator currently only includes consultations for hip or knee issues in zones 1B and 6.
Wait time between the decision to proceed with surgery and the date of the procedure
Hip
(target met in 63% of cases)
Knee
(target met in 64% of cases)
The wait time represents the median number of days between the request and the appointment—50% of patients waited fewer days, while 50% waited longer.
Access to oncology services
Wait time between referral and first consultation
Number of days between decision to start cancer treatment and administration of first treatment
Chemotherapy
(target met 89.6% of the time within 7 days or less, and 99.2% of the time within 10 days or less)
Radiotherapy
(target met 84.6% of the time within 28 days or less)
The wait time represents the median number of days between the request and the appointment—50% of patients waited fewer days, while 50% waited longer.
Access to diagnostic imaging services
Number of days between the request for an exam (urgent or non-urgent) and its completion
MRI
Urgent
Non-urgent
CT
Urgent
Non-urgent
Ultrasound
Urgent
Non-urgent
X-Ray
Urgent
Non-urgent
Urgent 
7 days
Non-urgent 60 days
The wait time corresponds to the median number of days between the exam request (urgent or non urgent) and completion. Half of patients waited less than this time, and half waited longer.
Current-year target
