System improvement indicators
Vitalité Health Network regularly publishes its system improvement indicators to inform the public about the progress made in various sectors. These indicators make it possible to track results, recognize successes and identify areas for improvement.
System improvement indicators are published quarterly on our website. For each priority, you can see:
- the measurement (to compare our results with those of other health networks);
- the target we have set;
- the results achieved;
- the trend over time.
By sharing these results every quarter, we are affirming our resolve to act with openness and transparency. It is also a way of demonstrating our commitment to doing better, for you and with you.
Current-year target
Primary Health Care
Local family health teams providing access to...
a minor emergency appoitment
within 48 hours or less
a regular appoitment within 5 days
Patients in Vitalité's territory with a health care provider
* Family physician or nurse practicionner
Addiction and Mental Health Services
Average wait time for...
single-session therapy, i.e., an appoitment with a health care professional for rapid psychological support
a person to receive specialized mental health or addiction treatment services after requesting them
High Performing Hospitals
Access to emergency services
Condition requiring resuscitation and/or presenting an immediate threat to life (triage level 1)
Very urgent condition with a high risk of rapid deterioration (triage level 2)
Wait time to triage
Wait time to see doctor
Urgent condition that is stable but requires rapid assessment (triage level 3)
Wait time to triage
Wait time to see doctor
Average wait time between the decision to admit a patient from the Emergency Department and obtaining a suitable hospital bed
Access to surgery
Time between referral to Orthopedics and the first appoitment with this specialist
Time between surgeon's decision to perform hip or knee surgery and the schedules date of surgery
Hip
(target met 66% of the time)
Knee
(target met 73% of the time)
* 90% of patients seen waited less than this number of days.
Access to oncology services
Wait time between referral and first consultation
Urgent
(stabilize/initiate treatmen without delay)
Semi-urgent
(enable prompt care and prevent progression)
Standard
(ensure equitable and planned access)
Number of days between decision to start cancer treatment and administration of first treatment
Chemotherapy
(target met 95.8% - 7 days or less and 100% of the time - 10 days or less)
Radiotherapy
(target met 94.6% of the time - 28 days or less and 100% of the time - 10 days or less)
Access to diagnostic imaging services
Nombre de jours entre la demande d’examen (urgent et non urgent) et sa réalisation
MRI
Urgent
MRI
Non-urgent
CT
Urgent
CT
Non-urgent
Ultrasound
Urgent
Ultrasound
Non-urgent
X-Ray
Urgent
X-Ray
Non-urgent
Urgent 
7 days
Non-urgent 60 days
The wait time corresponds to the median number of days between the request for the exam (urgent or non-urgent) and its completion: 50% of patients waited less than this time, 50% waited longer.
Current-year target
