Breaking down hidden barriers in mental health

Vitalité Health Network has created a new position: Primary Lead of Structural Stigma and Mental Health Recovery. This one-of-a-kind role in Canada aims to improve access to services and the quality of care offered to people with mental health challenges or substance use disorders.

Structural stigma occurs when prejudices, beliefs or ways of doing things become embedded, sometimes unconsciously, in policies, procedures and service delivery. It can create barriers to accessing care and services, prolong wait times, foster feelings of judgment or shame, and ultimately discourage some individuals from seeking help.

The Network wants to encourage collective reflection on the practices, language and attitudes that can affect patient experience. Awareness-raising workshops have been developed to help teams recognize the different forms of stigma, better understand their impact, and create environments grounded in dignity, attentiveness and respect.

The Network's efforts were recognized by the Mental Health Commission of Canada in its most recent report on intersectional structural stigma. The report highlights Vitalité Health Network's approach as an example of organizational leadership driving systemic change and greater attention to the factors shaping the care experience.