System improvement indicators
Vitalité Health Network regularly publishes its system improvement indicators to keep the public informed about the progress made in various sectors. These indicators help track results, recognize successes and identify areas for improvement.
System improvement indicators are published quarterly on our website. For each priority, you can find:
- the measure used to compare our results;
- the target we have set;
- the results obtained;
- the trend over time.
By sharing these results every quarter, we are affirming our resolve to act with openness and transparency. It is also a way of demonstrating our commitment to doing better, for you and with you.
Current-year target
Primary Health Care
Access to local family health teams
Appointment for minor emergency
within 48 hours or less
Regular appointment within 5 days
Patients connected to a health care provider in the territory served by Vitalité Health Network
* Family physician or nurse practitioner
Addiction and Mental Health Services
Average wait time for...
single-session therapy (appointment with a health care professional for rapid psychological support)
specialized mental health or addiction treatment services (after a request for services)
High Performing Hospitals
Access to emergency services
Condition requiring resuscitation and/or presenting an immediate threat to life (triage level 1)
Very urgent condition with a high risk of rapid deterioration (triage level 2)
Wait time to triage
Wait time to see doctor
Urgent condition that is stable but requires rapid assessment (triage level 3)
Wait time to triage
Wait time to see doctor
Average time patients wait for an appropriate hospital bed after being admitted from the Emergency Department
Access to surgery
Time between referral to Orthopedics and the first appointment with this specialist
Time between the decision to proceed with surgery and the date of surgery
Hip
(target met in 62% of the cases)
Knee
(target met in 72% of the cases)
* In 90% of cases, the wait time was shorter than the number of days indicated
Access to oncology services
Wait time between referral and first consultation
Urgent
(stabilize/begin treatment without delay)
Semi-urgent
(ensure timely care and prevent progression)
Standard
(ensure planned and equitable access)
Number of days between decision to start cancer treatment and administration of first treatment
Chemotherapy
(target met 96.3% of the time within 7 days or less, and 99.9% of the time within 10 days or less)
Radiotherapy
(target met 94.5% of the time within 28 days or less)
Access to diagnostic imaging services
Number of days between the request for an exam (urgent or non-urgent) and its completion
MRI
Urgent
Non-urgent
CT
Urgent
Non-urgent
Ultrasound
Urgent
Non-urgent
X-Ray
Urgent
Non-urgent
Urgent 
7 days
Non-urgent 60 days
The wait time corresponds to the median number of days between the exam request (urgent or non urgent) and completion. Half of patients waited less than this time, and half waited longer.
Current-year target
