Patient and Family Partnership Office
Mission
- Support a patient- and family-centred care approach;
- Foster a partnership with patients and families with a view to continuous improvement.
Role
- Support teams in recruiting and integrating patient experience partners (PEP);
- Maintain a network of engaged PEPs;
- Ensure that PEPs are supported (general orientation and other relevant training);
- Develop a recognition and evaluation strategy.
Profile of a PEP
- A patient, family member or caregiver with recent or significant experience with Vitalité Health Network.
- A person who:
- Is interested in improving the patient experience by sharing their knowledge;
- Wants to work with staff and physicians to directly contribute to policies, programs and practices that affect patient care and services;
- Has a strong ability to reflect and share.
Why include a PEP?
A PEP can help you:
- Improve how your department operates;
- Evaluate a current process;
- Improve the quality and safety of the patient experience;
- Get the perspective of the patient and family;
- Implement a new process.
The personal health journeys of PEPs make them excellent resources to help us understand what matters most to patients and their families.
They may suggest simple solutions that have a big impact!
Next steps
- Complete form RA-294 “Patient Experience Partner Request.”
- Already recruited a PEP? If so, please indicate this on the form. The Patient and Family Partnership Office will look after the integration process. You will be advised when their registration has been completed.
- Don’t have a PEP yet? The Patient and Family Partnership Office will help you with recruitment by:
- Checking with our network of PEPs;
- Developing a targeted recruitment strategy with your team.
Remember
- it can take time to recruit a PEP. Start planning early if you want to include a PEP on your team.
- It is important to clearly identify the PEP’s role and your expectations regarding their involvement before starting the process.
- Including a PEP from the outset of a project increases the chances of a successful collaboration.
Contact us
Email :
Phone : 506-227-4338
