Comments, Concerns or Complaints
The Patient Experience Department wants to hear from you!
Would you like to tell us about your experience? Your comments are important to us. They help us improve our services!
Would you like to say thank you or pay a compliment?
You can write to us at
Would you like to tell us about your experience as a patient?
You can fill out an online satisfaction survey or request a paper version.
Do you have concerns or wish to make a complaint?
We take every complaint seriously, as it provides us with the opportunity to improve our services. How to proceed:
- Start by talking to a member of your health care team (doctor, nurse, physiotherapist, clinical manager). In most cases, this simple step is enough to resolve the situation.
- If you are not satisfied with the response you received, or if you wish to file a complaint, please contact the Quality and Patient Safety Department by phone, email, or in writing.
An advisor will listen to your concerns and explain the process for managing complaints. Our process is open and transparent, and we will keep you updated on the progress of your complaint.
- Satisfaction survey
- Toll-free number: 1-877-286-1311
- E-mail:
This email address is being protected from spambots. You need JavaScript enabled to view it. - Patient Experience Department
Tracadie Hospital
400 Des Hospitalières Street
P.O. Box 3180 Head office
Tracadie NB E1X 1G5
Do you have general questions about Vitalité Health Network?
Contact our Head Office:
Vitalité Health Network
275 Main Street, Suite 600
Bathurst NB E2A 1A9
Telephone: 506-544-2133
Toll-free: 1-888-472-2220
Fax: 506-544-2145
