Learning client programs

Vitalité Health Network's learning client programs aim to provide quality, patient-centred health care, in collaboration with loved ones and health care professionals. The goal is to improve the health of the population by adapting practices to patients' needs and integrating the best available evidence.

These programs are divided into nine different categories, each designed for a specific clientele. A "learning client program" focuses on continuous learning and evolving practices to align with patient needs, while sharing knowledge to improve care and the patient experience.

• Mother-Child-Youth Program
• Mental health and addiction services
• Primary health care and the palliative approach
• Nephrology
• Oncology
• Seniors’ health
• Surgical
• Emergency services
• Intensive care and internal medicine

From a clinical standpoint, the programs aim to deliver care tailored to the patient's journey, collaborating with other departments such as pharmacy and diagnostic services to achieve common objectives. The emphasis is on achieving excellence in health care by leveraging performance indicators and benchmarking against global best practices.

The "learning" component is based on dynamic management of each program’s mission and vision, incorporating the perspectives of stakeholders (patients, health care professionals, communities) and fostering continuous improvement. Innovation, research and education are central to this approach, allowing us to co-construct evidence-based solutions.

The programs operate under a dyadic management model, in which a medical professional and a clinical administrator each contribute their respective expertise. The integration of cross-cutting areas such as quality, performance and technology, is essential to support this approach.

Catalyst areas (analytics, planning, research, communication, etc.) help optimize program management. At the same time, quality and patient safety management are integrated, with the involvement of patient partners to improve the overall experience.

Finally, this learning approach, based on collaboration, accountability and continuous improvement, aims to respond adaptively and effectively to both current and future health care needs.