Putting patients and families first, a responsive health care system

Patient experience is at the heart of our mission. We are committed to providing safe and quality care that focuses on the needs of patients and their families. By placing patients and their loved ones at the centre of our decisions, we are building a health care system that is humane, accessible and attentive to the realities of patients and their loved ones.

We consider patients and their families to be vital partners in enhancing health care. Their experiences and insights enable us to better understand their priorities and concerns, allowing us to adapt our practices accordingly.
The involvement of patient partners shapes our ongoing improvement efforts across all our programs and services. We rely on their testimonies to:

• Enhance access to care and streamline the care pathway by simplifying processes and reducing waiting times;
• Tailor care and services to address the unique individual and cultural realities of each patient;
• Ensure a safe and compassionate health care environment where quality of care and risk prevention are prioritized.