Seniors’ health
Involving patients and families
The patient at the heart of our concerns
Welcome to our care community for seniors. We believe in the importance of creating an inclusive environment where families and patients are actively involved in the care process.
Patient and family-centred care
Dignity and respect
- Health professionals listen to and honour patients, their perspectives and family choices;
- The knowledge, values, beliefs and cultural background of patients and their families are integrated into care planning and delivery.
Sharing of information
- Health professionals communicate honestly and share all information with patients and families.
- Patients and families receive timely and comprehensive information to participate effectively in care and decision making.
Participation and collaboration
- Patients and families are encouraged to participate in care and decision making.
- We foster the collaboration of health professionals, patients and families.
Long-term care units
Intake
- Guided tour of the nursing unit
Active participation
- We encourage families to participate in care and in treatment planning.
- A personalized care plan is developed in collaboration with each patient and their family.
Family orientation and integration meetings
- Sharing of information on care;
- Discussions about the care plan;
- Open discussions on concerns and suggestions;
- Introduction to the professionals involved in the patient’s care and the next steps.
Events
- Special celebrations;
- Recreational activities involving patients and families.
